Support
HARDWARE BREAKFIX


24x7x365 Day Coverage - SLA Guaranteed
VanquishTech provides support across a vast range of IT hardware vendors all under one contract with tailored SLA coverage’s offering business’s the piece of mind that whatever and whenever issues arise their hardware will be fixed or replaced. We tailor our SLA services to meet our customer’s requirements whether that be to support a single site location or to cover multiple offices international.

With our distribution centers across Europe, Middle East and Africa accompanied with our ground based local engineers we provide a global BreakFix and onsite support service to business’s that require critical coverage for their IT equipment. We provide fully co-termed multivendor contracts with tailored SLA's across a broad range of products.

SLA Coverage Levels: Same day 4 hour onsite & NBD onsite service
Coverage Duration: 1-5 Years coverage
Voucher pack options: 5-20 Hour voucher packs for onsite support coverage
Service Coverage LevelsBreakFix, response & advanced replacement
BreakFix:
Engineer arrive onsite with parts and restore service within SLA 4 hours/8 hours/NBD
Response:
Engineer to arrive onsite within the SLA
Advanced Replacement:
Parts only, to arrive within the SLA

Picnmix your services levels.

  • 24x7x365 4hr Response - Engineer to arrive onsite within 4 hours of the call being logged.
  • 8x5x4 4hr Response - Engineer to arrive onsite within 4 business hours of the call being logged.
  • 8x5xNBD Response - Engineer to arrive onsite before the end of the next business day after the call being logged, parts included, but not necessarily for the next business day.`
  • 24x7x365 4hr Break Fix - Engineer to arrive onsite with parts and restore the service within 4 hours of the call being logged.
  • 8x5x4 4hr Break Fix - Engineer to arrive onsite with parts and to restore the service within 4 business hours of the call being logged.
  • 8x5xNBD Break Fix - Engineer to arrive onsite with parts and to restore the service before the end of the next business day after the call being logged.
  • 24x7x365 4hr Advanced - Engineer to arrive onsite with parts and restore the service within 4 hours of the call being logged.
  • 8x5x4 4hr Advanced - Engineer to arrive onsite with parts and to restore the service within 4 business hours of the call being logged
  • 8x5xNBD Advanced - Engineer to arrive onsite with parts and to restore the service before the end of the next business day after the call being logged.