We provide multi-vendor, multi-technology, hardware support ON-SITE break-fix SLA driven contracts across Server, Comms, Storage and Desktop technologies. Our service desk provides a 24/7, single-point-of-contact for all customers. They can log all fault calls and place technical queries through the service desk safe in the knowledge that it will be dealt with promptly and efficiently by one of our technical support specialists.
SLA COVERAGE LEVELS
Same day 4 hour on-site & NBD on-site service.
1-5 Years coverage.
VOUCHER PACK OPTIONS
5-20 Hour voucher packs for on-site support coverage.
SERVICE COVERAGE LEVELS
BreakFix, response & advance replacement.
Engineer arrive on-site with parts and restore service within 4 hour/8 hours/NBD.
Engineer to arrive on-site within the SLA.
Parts only, to arrive within the SLA.