SERVICES

HARDWARE BREAK-FIX

We provide multi-vendor, multi-technology, hardware support ON-SITE break-fix SLA driven contracts across Server, Comms, Storage and Desktop technologies. Our service desk provides a 24/7, single-point-of-contact for all customers. They can log all fault calls and place technical queries through the service desk safe in the knowledge that it will be dealt with promptly and efficiently by one of our technical support specialists.

SERVICE LEVELS

SLA COVERAGE LEVELS

Same day 4 hour on-site & NBD on-site service.

COVERAGE DURATION

1-5 Years coverage.

VOUCHER PACK OPTIONS

5-20 Hour voucher packs for on-site support coverage.

SERVICE COVERAGE LEVELS

BreakFix, response & advance replacement.

BREAK-FIX

Engineer arrive on-site with parts and restore service within 4 hour/8 hours/NBD.

RESPONSE

Engineer to arrive on-site within the SLA.

ADVANCED REPLACEMENT

Parts only, to arrive within the SLA.

COVERAGE AREAS

1

2

NETWORKING & WIRELESS

3

STORAGE

4

PRINTING

5

MOBILE DEVICES

DESKTOP/ LAPTOP

SECTORS WE WORK IN

STADIUMS

HOTELS

TRANSPORT

EDUCATION

CONSTRUCTION

FINANCE

CORPORATE

RETAIL