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HYBRID | PRIVATE | PUBLIC
HYBRID | PRIVATE | PUBLIC
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SERVICES
HARDWARE BREAK-FIX
We provide multi-vendor, multi-technology, hardware support ON-SITE break-fix SLA driven contracts across Server, Comms, Storage and Desktop technologies. Our service desk provides a 24/7, single-point-of-contact for all customers. They can log all fault calls and place technical queries through the service desk safe in the knowledge that it will be dealt with promptly and efficiently by one of our technical support specialists.
SERVICE LEVELS
SLA COVERAGE LEVELS
Same day 4 hour on-site & NBD on-site service.
COVERAGE DURATION
1-5 Years coverage.
VOUCHER PACK OPTIONS
5-20 Hour voucher packs for on-site support coverage.
SERVICE COVERAGE LEVELS
BreakFix, response & advance replacement.
BREAK-FIX
Engineer arrive on-site with parts and restore service within 4 hour/8 hours/NBD.
RESPONSE
Engineer to arrive on-site within the SLA.
ADVANCED REPLACEMENT
Parts only, to arrive within the SLA.
COVERAGE AREAS
1
2
NETWORKING & WIRELESS
3
STORAGE
4
PRINTING
5
MOBILE DEVICES
DESKTOP/ LAPTOP
SECTORS WE WORK IN
STADIUMS
HOTELS
TRANSPORT
EDUCATION
CONSTRUCTION
FINANCE
CORPORATE
